At Nine West Shop, we’re committed to making your footwear shopping experience seamless from the first click to your doorstep. Our fashion-forward customers deserve clarity in shipping options and confidence in our return process.

Shipping Information

Order Processing

We pride ourselves on quick turnaround times:

  • Processing Time: 1-2 business days after order confirmation
  • Weekend Orders: Processed the next business day

Shipping Methods

Choose the delivery option that suits your style timeline:

Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping Those who want reliable tracking
Free Shipping EMS Free on orders $50+ 15-25 business days after shipping Budget-conscious shoppers

International Customers: We ship globally (excluding some Asian and remote regions). Please note that customs fees may apply and are the customer’s responsibility.

Returns & Exchanges

We want every step in your Nine West shoes to be perfect. If they’re not quite right, here’s how to make it right:

Return Policy Basics

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn with original tags and packaging
  • Exceptions: See non-returnable items below

Step-by-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Package Your Items

Carefully repack the items in their original box with all tags and packaging materials. For protection during transit:

  • Use the original shoe box
  • Place inside a protective outer shipping box
  • Include all dust bags and tissue paper

Step 3: Ship Your Return

Send your package to:

Nine West Shop Returns
3999 Hillside Street
Mesa, US 85225

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method.

Exchange Process

Need a different size or color?

  • Follow the standard return process above
  • Clearly indicate your preferred exchange item in your email
  • We’ll ship your new item once we receive the return

Note: Exchange items are subject to availability. If your preferred item is out of stock, we’ll contact you about alternatives or issue a refund.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable except in cases of our error.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Sandals that show signs of wear or have been tried on without protective footwear
  • Items without original tags or packaging
  • Personalized or custom-made products

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any applicable customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may be subject to currency fluctuations

Need Help?

Our fashion-focused customer service team is here to help you step out in confidence with Nine West footwear. Contact us at [email protected] for any questions about our shipping or returns policy.

Style Tip: Unsure about sizing? Check our detailed size guides before ordering your next pair of loafers or oxfords to ensure the perfect fit!