Welcome to Nine West Shop’s FAQ section! We’re here to make your shoe shopping experience as smooth as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

About Our Products

1. What types of shoes does Nine West Shop offer?
We specialize in fashionable footwear for women, including:
  • Boots (ankle, knee-high, and over-the-knee styles)
  • Flats (ballet, pointed toe, and loafers)
  • Heels (pumps, stilettos, wedges, and block heels)
  • Oxfords and other professional styles
  • Sandals (casual and dressy options)
  • Sneakers and athletic shoes
Our collection focuses on trendy yet comfortable designs that transition seamlessly from work to weekend.
2. How do I know what size to order?
We provide detailed sizing charts for each product. Generally, our shoes fit true to size, but we recommend checking the specific product measurements as some styles may vary slightly. If you’re between sizes or have particular fit concerns, consider sizing up for comfort.
3. Are Nine West shoes comfortable for all-day wear?
Absolutely! While we offer fashion-forward styles, we never compromise on comfort. Many of our designs feature:
  • Cushioned footbeds
  • Arch support
  • Flexible outsoles
  • Adjustable straps or laces
For maximum comfort in heels, look for our comfort collection which includes extra padding and supportive features.

Ordering & Account Information

1. How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to:
  • Track your orders
  • Save your shipping information for faster checkout
  • View your order history
  • Receive exclusive offers
2. I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
3. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

1. Where does Nine West Shop ship to?
We ship worldwide to most countries! However, we currently cannot deliver to certain remote areas in Asia and some other locations. During checkout, you’ll be notified if we’re unable to ship to your address.
2. What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after dispatch
All orders are processed within 1-2 business days (excluding weekends and holidays).
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can use this number to follow your package’s journey on the carrier’s website (DHL, FedEx, or EMS).
4. Will I need to pay customs fees?
International orders may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for more information.

Returns & Exchanges

1. What is your return policy?
We want you to love your Nine West shoes! If you’re not completely satisfied, you may return unworn, undamaged items in their original packaging within 15 days of delivery for a refund or exchange.
2. How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and any necessary forms.
3. Are return shipping fees refundable?
Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
4. How long does it take to process my return?
Once we receive your return, please allow 5-7 business days for processing. You’ll receive an email confirmation when your refund has been issued. Refunds will be credited to your original payment method.

Payment Information

1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure and convenient checkout.
2. Is my payment information secure?
Absolutely! We prioritize your security and all transactions are processed through encrypted channels. We never store your full payment information on our servers.
3. Why was my payment declined?
Payment declines can occur for various reasons:
  • Insufficient funds
  • Incorrect billing information
  • Bank security measures
We recommend double-checking your information or contacting your bank. You can also try using PayPal as an alternative payment method.

Still Have Questions?

Our customer service team is dedicated to helping you find your perfect pair of shoes. Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends and holidays).

Happy shopping from the Nine West Shop team!